Returns & Exchanges

At VIVO Masks, we want you to be completely satisfied with your purchase. If your mask doesn't meet your expectations, we offer a hassle-free return or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Authorization (RA) number.

• 2.
  Pack Your Mask

  Carefully place the mask in its original packaging, ensuring it is well-protected to prevent any damage during transit, and include your RA number.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our artisans inspect the returned item for its original condition, we will process your refund to the original payment method or ship your replacement within 5 business days.